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COVID-19 (Coronavirus) FAQs

YWCA Operation Status

Out of an abundance of caution and in accordance with recommendations from Public Health Officials, the YWCA South Hampton Roads has closed its administrative offices and Norfolk Family Justice Center until further notice.

Crisis Services

  • We are still committed to ensuring the safety of victims of violence, therefore we will continue to operate our 24- hour hotline to address these concerns to the best of our ability. If you are in need of crisis services, please call our hotline at 757.251.0144.
  • Forensic exams are still offered at Chesapeake Forensic Specialists and the Norfolk Family Justice Center. To schedule a forensic exam, please call our hotline at 757.251.0144.

Emergency Shelter

  • The health and safety of the families in our emergency shelter is vital. Therefore, we have decided that we will move our families from communal shelter housing into individual hotel rooms.
  • We currently have 8 families residing in hotel rooms, with a hotel stay averaging $125. Over the course of one week, this will cost our organization $7,000 – an expense which was not included in our budget.


  • Sexual and Domestic Violence Support Groups have been canceled until further notice.
  • Our counseling staff is now providing telehealth to current clients, and over the next few weeks they will be implementing a plan to add new client intakes to the schedule.
  • If you are an existing client and wish to schedule an appointment with your counselor, please call our main office at 757-625-4248.

Out-of-School Time Services

  • Governor Ralph Northam ordered all K-12 schools in Virginia to close for the remainder of the academic year. In response to this mandate, we have made the decision to close our before and after care programs during this time.
  • While the future of this public health crisis remains uncertain, we look forward to enrolling students in our Out-of-School Time programs for the 2020-2021 academic year.

While this global pandemic will likely change the trajectory of how we treat illness, our communities will recover, and we will emerge stronger and better prepared for future challenges.

Thank you for your continued support of the YWCA South Hampton Roads.